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Sometimes stuff happens

Though we strive and work hard for 100% perfection, it simply does not happen.  Every now and again, a few out of thousands, a card will land somewhere it should not.  Here are the reasons that might happen...

1)  Our system might have had a hiccup.

2)  One of the browsers temporarily blocked the sending of cards from our email sending company.  For example .aol might be giving "Sendgrid" a little challenge that might take a day to figure out.

3)  Or, and this has happened, the subscriber put in the wrong address or put an apostrophe on the address by mistake.

4)  Or, we did send the card and your friend never bothered to open it.  It hurts, but it is real

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4 Comments

Date Votes
  • 0
    Avatar
    Jillip44

    I really enjoy these cards and it seems that I had to give you my credit card prior to using the 10 free trial which made me a member. shame, shame. But, I do think these cards are great so I am ok w/it. Just wanted to slap your wrist. Here is my problem. I just looked at a card and then I notice it automatically sent to my recipients. Not good, not good at all. Jill

  • 0
    Avatar
    Steven Rotblatt

    Mmm. Thanks for the compliment! We love those. This is the first time that anyone has ever looked at a card and had it sent automatically. Our system needs you to choose people to send to and then go to a preview page first. Then you can send. It has some levels of interactivity. We will keep a look out for this challenge. I simply don't know what could have happened.

  • 0
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    Lynne FitzGerald

    My friend did not receive her card. I just happened in passing to let her know I had sent one. As you now NEVER let us know when the card is received even if we tick the box, I would never had known the difference. Your web site used to be much better.

  • 0
    Avatar
    Steven Rotblatt

    Great Lynne, as you might guess, I take your comments very seriously. I wanted to test what you just told me and I sent a card to myself with the "notify when received box" checked. I got the card and a note telling me, the sender, that the card had been sent. I then opened the card and right after got a notice that the card had been viewed. Our challenge and yours is that RC Cards is doing its job by sending cards, but the pathway into in boxes has gotten more complicated. I will look into the matter further. Does your friend work for a company that limits emails. Did the card land in her spam folder? Did emails from us land in your spam folder? I can assure you that we have worked very hard to make our system simple!

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